Local, family-run, independent locksmiths
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Frequently asked questions
If your question is not answered below, please feel free to call us – we’re happy to help!
Public Liability Insurance
5* Rated on Google
12+ years of experience
Small, local business
Female Locksmith
Competitive Rates
Here you’ll find answers to the most common questions we hear about our locksmith services, lock repairs, lockouts and home security. If you don’t see what you need, please call — we’re always happy to help.
Can you help if I've been locked out?
Absolutely. Our lockout services are designed to help you regain access to your property quickly and without causing damage to your locks. Please see our emergency locksmith page.
What types of locks do you work with?
We work with a wide range of locks, including but not limited to mortice locks, uPVC locks, digital locks, and high-security locks, to cater to diverse customer needs. Call us to discuss your needs.
How do I know if I need to upgrade my home's security?
If your locks are outdated, damaged, or if you’ve experienced a recent break-in, it’s advisable to consider a security upgrade. We offer assessments and recommendations based on your specific situation.
What measures can I take to prevent getting locked out?
Consider having spare keys, providing a trusted friend or neighbour with a spare, and performing regular maintenance on your locks to prevent potential issues that may lead to a lockout.
What should I do if I am locked out?
The most important thing is to keep calm. You can call us and we can help you. Click here for detailed information about what to do if you are locked out.
Is it necessary to change locks when moving into a new home?
For optimal security, it’s advisable to change locks when moving into a new home. You never know who may have access to the existing keys. We offer swift lock replacement services for new homeowners.
Can you provide recommendations for insurance-approved locks?
Yes, we offer a range of insurance-approved locks that comply with British Standards. We can recommend and install locks that meet insurance requirements. We fit BS3621 locks.
Are your locksmith services available on weekends and bank holidays?
Yes, we understand that lock issues can happen at anytime. Our locksmith services are available seven days a week, including weekends and holidays.
Are you insured?
Yes, we are fully insured, providing peace of mind to our customers. We also provide a 12 month warranty on all new parts fitted.
What should I do if my key breaks in the lock?
In case of a broken key, avoid attempting to extract it yourself. Call our emergency locksmith services, and we’ll safely remove the broken key and provide a replacement if needed.
Can you upgrade the security of uPVC doors and windows?
Yes we can! We specialise in upgrading the security of uPVC doors and windows, offering solutions such as anti-snap locks and additional reinforcements for enhanced protection.
Can you install master key systems for commercial properties?
Yes, we provide comprehensive master key system installations for commercial properties, allowing controlled access for different personnel levels while maintaining overall security. Please click here for more information.
Do you work with smart locks and keyless entry systems?
Absolutely. We are well-versed in installing, repairing, and maintaining smart locks and keyless entry systems for both residential and commercial properties.
Do you provide auto locksmith services.
No. We’re really sorry but we are unable to provide auto locksmith services. There are local auto locksmiths in this area though, so give them a call.
Need help right now? View our Emergency Locksmith Service page.
get in touch
Registered address:
178 Hulham Road, Exmouth, Devon.
Independent Locksmiths owned by D. Valentine
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